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Listening

  • Preserve their physical and mental wellbeing
  • Boost employability and develop skills through training
  • Promote healthy and safe working conditions
  • Guarantee a fair working environment (non-discrimination, diversity, equity and inclusion), especially through a fair remuneration policy
  • Encourage effective work/life balance
  • Encourage dialogue with employee representative bodies
  • Supply safe, high-quality medicines (traceability, pharmacovigilance, anti-counterfeit)
  • Provide reliable, full, corroborated and up-to-date information
  • Ensure fair access to health care and effective supply of medicines
  • Invest in R&D, especially in areas with as-yet unmet medical needs
  • Dialogue with patients, patient organizations and patient defense groups and involve them in the entire medicine life cycle and development process
  • Take a responsible approach to marketing our medicines
  • Encourage prevention, early screening for diseases and adherence to treatment
  • Promote access to easy-to-understand medical information
  • Protect patient data
  • Supply safe, high-quality medicines (traceability, pharmacovigilance, anti-counterfeit)
  • Provide reliable, full, corroborated and up-to-date information
  • Take a responsible approach to marketing our medicines
  • Apply the most stringent ethical standards in our professional relations
  • Provide factual and reliable medical information
  • Guarantee transparency in clinical trials
  • Reduce the environmental impact of our operations
  • Manage our social and economic impact (for example job creation, supporting the local and inclusive economy, and employee training)
  • Support non-profit and general interest organizations through philanthropic projects and sponsorship
  • Communicate regarding financial and non-financial indicators
  • Identify and manage risks
  • Raise awareness regarding health-related issues
  • Comply with laws and regulations
  • Ensure fair access to health care and effective supply of medicines
  • Encourage transparent tax contributions in the Group’s operating countries
  • Maintain commercial relations built on ethics and integrity
  • Comply with laws and regulations
  • Assume shared responsibility with respect to socio-environmental matters
  • Promote sustainable procurement and a responsible purchasing policy
  • Encourage collective innovation through collaboration and knowledge sharing
  • Encourage collective innovation through collaboration as well as knowledge and resource sharing
  • Maintain mutually beneficial relations
  • Provide up-to-date and exact information
  • Respond rapidly to requests for information
  • Maintain relations built on ethics and integrity