“At Servier, we strongly believe the best way to achieve fast-paced innovation oriented to meet patient needs is through collaboration and constant dialogue between those involved in health care in the public, private and non-profit sectors. We seek to foster collaborative relationships. By sharing expertise right at an early stage in the project, we are able to take better decisions in order to ensure the project succeeds.”

Listening
Listening
Meeting the expectations of our stakeholders
The key to success lies in our ability to meet the expectations of our stakeholders and effectively collaborate with them.
Nicolas Garnier, Chief Patient Officer at Servier, emphasizes the importance of dialogue with stakeholders.
Why do you include patients at all stages of the medicine’s life cycle?
We specifically aim to ramp up the speed with which we develop treatments that significantly improve patients’ quality of life. We will do this by bolstering areas of expertise in which we are currently lacking, or directly leveraging patient knowledge, which is essential if we are to understand their expectations.
What makes Servier a partner of choice for its stakeholders?
An obvious part of the answer lies in our unique governance model through a foundation, which allows us to take a long-term vision free from shareholder pressure. It guarantees stability for our partners and enables us to build effective, lasting relationships. Moreover, we take a people-oriented approach to our partnerships, and focus on creating mutually beneficial situations. We strongly believe that it is through constant dialogue and listening to one another that we create the right conditions for innovation.