Providing objective and reliable information on medicines
Dr PHILIPPE GONNARD
Executive Vice President Global Medical Affairs
WHAT ROLE DOES THE MEDICAL AFFAIRS DEPARTMENT PLAY IN TERMS OF TRANSPARENCY?
Servier strives to provide objective, high-quality medical information to the health care community to ensure that its medicines are used safely. Medical Affairs plays a fundamental role as the guarantor of the objectivity and integrity of the information provided to medical experts and communities worldwide. We communicate about our therapeutic solutions to the medical community at scientific congresses, ensuring that the medical information provided is both practical and of high quality, in compliance with the professional codes in force.
DOES YOUR COMMITMENT TO TRANSPARENCY EXTEND TO PATIENTS?
That’s what our Department of Medical Information is all about. As the true voice of the laboratory, this telephone service answers questions about our products and studies from patients, caregivers, and doctors, 24 hours a day, 7 days a week. Medicine interactions, adverse reactions, proper use of our medicines, etc.– we respond to some 5,000 requests every year in an effort to improve patients’ quality of life without interfering in their relationship with their doctors.
DO YOU INVOLVE THE PATIENT IN YOUR APPROACH?
Patients are becoming more and more involved in our actions. For example, we are working with patient organizations to identify the questions patients have about our treatments and the information they need to gain a better understanding of their conditions and treatments. As an example, as part of a Master Class on colorectal cancer, we invited patients to share their experiences with the disease with the physicians in attendance. These conversations with the patient are essential to increase the medical value of our therapeutic solutions.