Acting for and with patients
Dr PHILIPPE GONNARD
Executive Vice President Global Medical & Patient Affairs
In 2020, our efforts to listen, advise and prevent proved more important than ever. We rallied to support and help doctors and patients, who can easily get lost in the huge amounts of information—and misinformation —available. We shared best practice with doctors and raised awareness among patients with underlying conditions, who are particularly vulnerable to Covid-19. But 2020 taught us a lot; it revealed the solid, long-standing connections between health care professionals and their patients. It also dramatically increased our digital communications, which allowed us to take huge strides forward in our relationships with all our stakeholders.